Archives: Conduct, practice and risk management

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LeO – complaints good practice

July/August 2022 | Conduct, practice and risk management

We reported in our April 2022 edition (p32) on the release by LeO of its 2020/21 complaints data. The guidance on various issues should be compulsory reading for all CoLPs and heads of department. LeO has set out guidance on how service providers can make improvements and resolve complaints in several areas: responding to challenging …

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