Archives: Conduct, practice and risk management

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LSB – complaints

June 2024 | Conduct, practice and risk management

On 16 May 2024 the LSB issued requirements on how lawyers handle ‘consumer’ complaints. All firms may wish to consider and take heed. It issued Requirements, Guidance and a statement of policy to regulators to improve the way in which first-tier complaints are handled. First-tier complaints are the initial complaints that consumers make to their …

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Conflicts – vigilance needed

May 2024 | Conduct, practice and risk management

Regulated lawyers must avoid conflicts of interest – this is a cornerstone of professional conduct. The codes of conduct are clear on this. A recent case highlights that firms must be vigilant at all times – it is always necessary to consider whether a conflict is likely prior to entering into an arrangement in which …

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