Archives: Conduct, practice and risk management

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SRA – money missing from client account

July/August 2024 | Conduct, practice and risk management

A cynic might say that the SRA is trying to get on the front foot before the Axiom Ince report comes out because it has issued a warning notice: ‘Money missing from client account’. Rule 6.1 of the Solicitors Accounts Rules is clear and probably well understood by the vast majority of firms that have …

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LSB – complaints

June 2024 | Conduct, practice and risk management

On 16 May 2024 the LSB issued requirements on how lawyers handle ‘consumer’ complaints. All firms may wish to consider and take heed. It issued Requirements, Guidance and a statement of policy to regulators to improve the way in which first-tier complaints are handled. First-tier complaints are the initial complaints that consumers make to their …

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